Why are you making customers repeat themselves?

We’ve all experienced this.

60% of customers told HubSpot that repeating themselves is their biggest frustration with call centres.

But only 1 in 5 businesses told Salesforce that they have a system that tracks caller history across interactions.

That means a few things.

Customers may not call back because they weren’t helped the first time.

Agents don’t have the full context, so customers start from scratch.

Frustration builds.
Calls are abandoned.
Business is lost.

The fix? AI integration that will…
✅ Recognise repeat callers and their issue history
✅ Provide agents with full context instantly when involving human team members
✅ Resolves problems faster, with fewer transfers

Time to stop getting your customers to repeat themselves, repeat themselves, repeat themselves…

Drop us a message and we’ll show you how!