We use toolkits from Twilio, Microsoft, Google and Meta plus our in-house expertise to deliver solutions that provide the following:
Artificial Intelligence
Artificial Intelligence (AI) is reshaping the landscape of communications. Advanced AI capabilities empower staff with intelligent tools that streamline tasks, automate routine processes, and provide real-time insights.
AI in the Workplace:
Awaken's Co-Pilot solution helps staff deliver higher-quality responses with real-time prompts and reduces admin time with conversation summaries. Automated Quality Assurance assessments help supervisors improve staff performance.
PolyAI’s conversation platform uses generative AI and natural language to add capacity, extend coverage, improve CX and reduce transactional cost.
Intelligent Automation
Deliver automation and AI to reduce costs and human errors. Receive client communication over any channel and provide contact team alerts and follow up via SMS, with phone call and email.
Concierge Service:
Clear Connect365
Clear Connect365 enables organisations to add a cloud based, fully programmable omnichannel contact centre (Twilio Flex) to Microsoft Teams.
Clear Connect365 features:
Twilio
Twilio is one of the worlds largest carriers of SMS and email, and produces software tools that help organisations build intelligent message handling at scale.
Twilio has three main areas of expertise to improve revenues and reduce costs:
Segment
Connect data from all systems and touchpoints to demonstrate to your clients that you are current and context-aware. This enables you to personalise every contact, optimise the conversation and thus increase revenue opportunities.
Flex
Use intelligent handling and (optionally) orchestrated data from Segment to direct conversations to achieve the best possible outcomes, either through self-service using AI or via agent assistance with data and AI assistance.
Sendgrid
Support for communication channels including Voice, Email, SMS, WhatsApp, Web, Video chat and Social Media, enabling two-way conversations and supporting movement between channels to provide a seamless, rich experience.
Contact Us
Please contact us for a no-obligation chat about your needs and an honest appraisal of whether we can help or if we can point you in the right direction.
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