“Can I have the long card number please?”… Sound familiar? It should make your security senses tingle. In an age of data breaches and compliance crackdowns, saying your card details aloud over the phone just isn’t safe – or necessary. With Clear Ideas Agent Assisted Payments, your customers never have to say a single digit…

Let’s face it, asking customers to read out their card details while hoping no one’s listening isn’t exactly 2025 behaviour. That’s where Agent Assisted payments comes in… 📱 PCI-DSS Level 1 compliant 📱 Customer’s card data never enters your systems 📱 Your agents can stay on the call to guide and support 📱 You stay…

We’ve all experienced this. 60% of customers told HubSpot that repeating themselves is their biggest frustration with call centres. But only 1 in 5 businesses told Salesforce that they have a system that tracks caller history across interactions. That means a few things. Customers may not call back because they weren’t helped the first time.…

What are Ireland’s CEOs thinking? PwC Ireland have just shared their 2025 survey of Irish CEOs and the results are very revealing. Firstly, there is confidence. Around 3/4 expect Ireland’s economic growth to improve and almost all CEOs are confident that their company’s revenues will grow. But – there is a real recognition that change…

How often do you call a business, listen to their pre-recorded options and then think… “I don’t know which number I should press now”? The problem with creating automated call menus is that they’re trying to be all things to all callers – which often means they just confuse people. Wouldn’t it be better if…

How long would you wait on hold? This survey showed that 60% of people would hang up after only 1 minute. Almost 90% would have hung up by 5 minutes on hold. Think about it… Those are customers or potential customers, all wanting to talk to you, but giving up and probably going somewhere else.…

Making an appointment should be a quick, easy call. It certainly shouldn’t involve lots of waiting to be answered, engaged tones or frustrating recorded call routing menus. With Clear Virtual Assistant, taking bookings is a breeze. Available 24/7 it will take bookings for you in a natural, professional, interactive and smooth way. Get AI working…

We’re often asked, “What happens inside your system when a caller speaks?” Well, it’s a 3-stage process that happens in the blink of an eye. First, Clear Virtual Assistant listens – recognising and understanding the caller’s words. Then it references its Large Language Models, contextual searches and bespoke company knowledge bases and guardrails. It then…

Breaking News📢 Yesterday, the UK Government announced plans for a massive AI push to enhance public services. Their objective? To save time on admin tasks so public sector workers can focus on service delivery. The NHS in particular needs radical thinking to allow it to thrive – and we KNOW this is a big step…