Posts by Ian Dooley

The platform that underpins our Clear Virtual Assistant just won Best Customer Service Solution at the 2026 Stevie Awards! PolyAI, which powers part of our Clear Virtual Assistant, won one of the most recognised benchmarks in the industry, and announced they’d raised $86 million last year and now work with over 200 enterprise clients across…

Your business is leaking revenue, and you don’t even realise it. It’s a Tuesday afternoon and you’re in a meeting. Your phone rings, but you can’t answer, so you let it go to voicemail. Later on, you check – but there was no message left. That’s almost certainly a potential customer who decided not to…

A new Irish SME study found that 80% of businesses believe AI could benefit them…. but 1 in 5 businesses still aren’t using it at all. The main reasons? Lack of skills, concern about getting it wrong, and uncertainty around where to even begin. It marries up to what we hear a lot – because…

Most businesses are looking at AI all wrong. A business decides it “needs to use AI” and then the conversation becomes… where can we put it? That usually leads to forcing it into places it doesn’t belong, or solving problems that don’t really exist. The better starting point is much simpler… Where are things not…

CIOs and CEOs don’t always agree… but on this, they do. According to a global survey of over 4,000 business leaders, 46% of CIOs and 43% of CEOs say their top priority over the next five years is increased automation and AI adoption. Not a project, or an investigation, or a nice-to-have… a top priority.…

The call might be over, but the work isn’t. Every conversation with a customer triggers a ripple of tasks. Summaries to write, outcomes to log, actions to follow up. But when your team’s under pressure, do things get missed? Clear Virtual Assistant can listen, understand, and take action on what’s next – doing much of…

Beauty is in the eye of the beholder. But when it comes to AI implementation, it’s also in the eye of the inspector. We’re proud of these four, independently verified certifications. 🖼️ ISO9001 assures you that we operate to a high standard with customer service at our core. 🖼️ ISO14001 shows our dedication to sustainable…

The problem with most AI systems is that they try to be all things to all people. That means they often end up not being exactly what anyone wants. Our Clear Virtual Assistant is taught on YOUR business, given a knowledge base with how YOU work and configured to match the workflow YOU want. Each…

When an AI system answers the phone, it’s not just having a conversation. It’s capturing names, numbers, booking details, perhaps payment information. What many people forget is that each voice interaction is a data point that needs the same level of protection as any database or cloud platform. That’s why we worked so hard to…

“No shows” are not uncommon in lots of sectors, but in the health sector in particular, “Did not attend” appointments are a real drain. In 2023, over 513,000 outpatient appointments in Ireland ended in a DNA – almost 10,000 no-shows a week. It only increases the pressure on already overstretched teams. That’s where AI call…