Posts by Ian Dooley

What are Ireland’s CEOs thinking? PwC Ireland have just shared their 2025 survey of Irish CEOs and the results are very revealing. Firstly, there is confidence. Around 3/4 expect Ireland’s economic growth to improve and almost all CEOs are confident that their company’s revenues will grow. But – there is a real recognition that change…

How often do you call a business, listen to their pre-recorded options and then think… “I don’t know which number I should press now”? The problem with creating automated call menus is that they’re trying to be all things to all callers – which often means they just confuse people. Wouldn’t it be better if…

How long would you wait on hold? This survey showed that 60% of people would hang up after only 1 minute. Almost 90% would have hung up by 5 minutes on hold. Think about it… Those are customers or potential customers, all wanting to talk to you, but giving up and probably going somewhere else.…

Making an appointment should be a quick, easy call. It certainly shouldn’t involve lots of waiting to be answered, engaged tones or frustrating recorded call routing menus. With Clear Virtual Assistant, taking bookings is a breeze. Available 24/7 it will take bookings for you in a natural, professional, interactive and smooth way. Get AI working…

We’re often asked, “What happens inside your system when a caller speaks?” Well, it’s a 3-stage process that happens in the blink of an eye. First, Clear Virtual Assistant listens – recognising and understanding the caller’s words. Then it references its Large Language Models, contextual searches and bespoke company knowledge bases and guardrails. It then…