Clear Ideas

Clear Ideas provides communications solutions which use APIs and access Artificial Intelligence to reduce the time to resolve conversations and support self-service across all media channels.

For Microsoft Teams Telephony, SIP & SD-WAN visit our sister company clearconnections.ie

We use toolkits from Twilio, Microsoft, Google & Meta plus our in-house expertise to deliver solutions that provide:

Automation

Removing mundane and repetitive tasks and deflecting traffic

Intelligence

Artificial Intelligence and templated answers to deliver fast and accurate responses

Integration

Providing all the available information across all channels

Staff are better motivated and able to devote more time to solving more complex issues and providing value adds to clients

Clients are much happier with instant answers to simple queries and rapid access to knowledgeable staff for more complex issues

Artificial Intelligence

Artificial Intelligence (AI) is reshaping the landscape of communications. Advanced AI capabilities empower staff with intelligent tools that streamline tasks, automate routine processes, and provide real-time insights.

AI in the Workplace:

Augment staff potential with seamless customer interactions and predictive analytics
Improve quality of service by allowing workers to focus on complex interactions
Boost efficiency and loyalty with more meaningful customer interactions
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Awaken's Co-Pilot solution helps staff deliver higher-quality responses with real-time prompts and reduces admin time with conversation summaries. Automated Quality Assurance assessments help supervisors improve staff performance.

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PolyAI’s conversation platform uses generative AI and natural language to add capacity, extend coverage, improve CX and reduce transactional cost.  

Intelligent Automation

Deliver automation and AI to reduce costs and human errors. Receive client communication over any channel and provide contact team alerts and follow up via SMS, with phone call and email.

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Concierge Service:

Accept communication over phone, web form, WhatsApp, Webchat and SMS
Configure clients on-call and escalation process
Alert over your preferred channels: SMS, phone call, email
Full audit trail and reporting
See how it works here:

Clear Connect365

Clear Connect365 enables organisations to add a cloud based, fully programmable omnichannel contact centre (Twilio Flex) to Microsoft Teams.

Clear Connect365 features:

Add a powerful contact centre solution to MS Teams
Provide intelligent queue management to callers
Enable self-service to reduce live calls and costs
Enhance customer support with 24x7 automation
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Twilio

Twilio is one of the world's largest carriers of SMS and email. It produces software tools that help organisations build intelligent message handling at scale. Clear is a Registered Partner of Twilio and has four years of experience providing Twilio-based solutions through our in-house DevOps team.

Twilio Registered
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Twilio has three main areas of expertise to improve revenues and reduce costs:

segment
Segment

Connect data from all systems and touchpoints to demonstrate to your clients that you are current and context-aware. This enables you to personalise every contact, optimise the conversation and thus increase revenue opportunities.

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Flex

Use intelligent handling and (optionally) orchestrated data from Segment to direct conversations to achieve the best possible outcomes, either through self-service using AI or via agent assistance with data and AI assistance.

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Sendgrid

Support for communication channels including Voice, Email, SMS, WhatsApp, Web, Video chat and Social Media, enabling two-way conversations and supporting movement between channels to provide a seamless, rich experience.

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Secure Payments

Take secure payments over any channel in real-time whilst remaining connected with your client to maximise revenue and CSAT.

In conjunction with our partner Key IVR, a PCI-DSS 4.0 Level 1 Service Provider, we provide a solution which enables secure payments to be taken over any channel with minimal disruption to the customer journey.

Benefits include:

Revenues
Take payments via card, digital wallet or Open Banking over any communication channel to maximise revenues
Customers
Sensitive data remains within PCI-DSS level 1 environment and is kept safe
Agents
Not exposed to data which could put them at risk
Organisations
Reduce compliance and operation costs and lower the threat of fraud and chargebacks

Contact Us

Please contact us for a no-obligation chat about your needs and an honest appraisal of whether we can help or if we can point you in the right direction.

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Contact Details
Phone

+353 1 584 0300
+1 855 50 60 750

Email

sales@clearideas.ai

LinkedIn

/clear-ideas-europe

Dublin, Ireland

No. 19,
The Exchange,
Calmount Park,
Dublin, D12 F5X0

London, UK

20 - 22
Wenlock Road, 
London,
N1 7GU